FAQ
Frequently Asked Questions
Troubleshooting
- My iPhone does not see the OrthoPulse™ in Bluetooth
- I charged the device overnight but it still won't start treatment.
- What if I pick up the device and it doesn't "wake?"
- What do I do if the status light does not turn on when I pick up the device?
- What does the red blinking status light mean?
- What if treatment doesn’t start / the status light does not turn blue?
Treatment Questions
- How much pressure do I need to use when biting down on the device during treatment?
- Should I wear my clear aligners during OrthoPulse™ treatment?
- I have elastics, should I take them out for OrthoPulse™ treatment?
- When is the best time do my OrthoPulse™ treatments?
- Are there any side effects with OrthoPulse™ near-Infrared light therapy treatment?
- Can I move during treatment?
Device Questions
- For how long can my OrthoPulse™ store treatment data?
- VIDEO: Get Started with OrthoPulse
- What does a solid blue status light mean?
- What does a solid yellow status light mean?
- Why can't I see the light coming out from the OrthoPulse™ mouthpiece LED arrays?
- Do I need to clean the device after each use?